These Terms and Conditions are applicable every time you access our website and/or order goods from our website. Please note that these Terms and Conditions also incorporate the following sections which we advise that you read:
Before proceeding with an order you will be required to show that you have read and understood the following terms and conditions. We recommend that you print a copy of these Terms and Conditions for your future reference.
YOU MUST BE OVER 18 TO BUY FROM RAINBOWVAPES LTD
Ownership 1.1 This site is owned and operated by Rainbow Vapes 1.2 All rights in this website are owned by us. Any unauthorised use, copying or modification is prohibited.
2. Ordering Goods 2.1 All orders placed through our website will be subject to our acceptance of the order. By making the purchase you are declaring you are over 18.
2.2 When you submit an order to us on our website you will receive a 'bounce back' confirmatory email of this order saying that we are processing your order. You should check the email for accuracy and let us know immediately if there are any errors. This email constitutes acceptance of the order by us. Your order will be accepted by us (and a contract will then be formed between us) when we despatch the goods to you. Title to the goods will pass to you on delivery.
2.3 Promotional codes are codes that enable customers to obtain benefits such as discounts, free delivery and free gifts. These codes are non-transferable so may only be used by the person to whom they are issued and must only be used in accordance with their terms and conditions of use. If you use a promotional code to claim a promotional benefit, you must first check that it was issued to you and that you are eligible to use it. By using it to claim a promotional benefit you will be confirming that:-
(i) you are entitled to use the code; (ii) you meet all the conditions that apply to its use; (iii) you agree to the terms set out below.
If, before accepting your order, we find that you are not entitled to use the code or do not meet all the terms and conditions of its use, we may reject your order or alternatively process it without the promotional benefit being applied. If, after accepting your order, we find that you were not entitled to use the code or did not meet all the terms and conditions of its use, we may reverse the benefit that you obtained. If you transacted on a cash basis e.g. by debit or credit card, we may take a further payment, equivalent to the value of the benefit obtained, from the card used. If you transacted on a credit basis, the value of the benefit obtained may be charged to your credit account.
2.4 Should you wish to cancel your order or return any goods, please go to the 'Returns' section for further information
3. Processing your orders and payment 3.1 Whilst it is our intention to keep our website up to date and error free, product description or pricing errors may occur. If we discover such an error after you have submitted an order to us, we will contact you prior to accepting your order with the correct details. You may then either cancel your order or re-confirm it based on the correct information. If we are unable to contact you, we will treat your order as cancelled.
3.2 All prices shown on our website are inclusive of VAT. .
3.3 We reserve the right to apply discount codes, voucher codes and promotions to products of our choice. These offers can change or be cancelled at any time without notice.
4. Delivery 4.1 Some postal addresses in Northern Ireland, some offshore islands and some remote areas of Great Britain may not be covered by our delivery services and we may not be able to arrange delivery of some items to such addresses. You will be notified of this when you place your order.
4.2 Whilst we make every effort to deliver goods on the day we specify, we cannot guarantee delivery on that day or accept liability for deliveries made outside this timescale. This also applies to products sent direct from our manufacturers. We cannot accept liability for out of pocket expenses or other costs incurred due to failed or delayed deliveries.
4.3 All items are subject to stock availability.
4.4 When we deliver your items to you you may be asked to sign for the goods to acknowledge that you have received them.
4.5 If an item is lost in the post, it is the responsibility of the buyer to make the claim
4.6 If an item is faulty please contact us and we will arrange an appropriate remedy. We will refund the item and pay return postage only.
4.7 If an item has been bought and the postage selected was 1st class only shipping, this is uninsured and at the buyers risk (no refunds will be given on lost 1st class post)
4.8 If an incorrect address is given, we will not send out another order, it is the buyers responsibility to supply the correct address. However if the order comes back to us we will give the option of paying for extra postage to have it sent out to the correct address.
6. General 6.1 The use of our site and any contracts formed are governed by English law.
6.2 We shall not be responsible to you whether in contract, tort (including negligence) or otherwise for incidental, special, indirect or consequential loss or damage, any loss of profit (direct or indirect), loss of sales, loss of goodwill or reputation, loss of business, third party claims, pure economic loss arising out of or in connection of the performance or non performance of our obligations under these terms and conditions including such damage as may be reasonably foreseeable at the date you order the goods.
6.3 Nothing in these terms and conditions shall exclude or restrict our liability for death or personal injury caused by our negligence.
6.4 Our liability for any claim for loss or damage shall be limited to the sum paid by you for the goods, which includes any possible damage to electrical devices you have used to charge our products.
6.5 A person who is not a party to these terms and conditions shall have no right to enforce any term under the Contracts (Rights of Third Parties) Act 1999.
6.6 If any provision of these terms and conditions is found to be invalid or unenforceable by a court the invalidity or unenforceability of such provision shall not affect the other provisions of these terms and conditions.
6.7 We may assign or transfer any of our rights or sub contract any of our obligations under these terms and conditions to any third party.
6.8 You may not assign or transfer any of your rights or sub contract any of your obligations under these terms and conditions except with our specific permission in writing.
6.9 We reserve the right to change these terms and conditions from time to time and any such changes will be communicated on our website.
6.10 There are links on our website to third party websites which we believe may be of interest to you. We do not have any control over the content of these websites nor can we be liable in respect of anything contained on these websites.
6.11 These terms and conditions govern the entire trading relationship between you and ourselves and will remain in force for the duration of our trading relationship.
6.12 All intellectual property rights (including use of trade marks) shall be solely owned by us. You are permitted only to use material on this website as expressly authorised by us or our licensors.
6.13 Any unauthorised use of material on this site is strictly prohibited.
6.14 We will use reasonable endeavours to verify the accuracy of any product, images or pricing information which we place on the site but we make no warranties, (whether express or implied) in relation to the accuracy of such information).
6.15 We may close your account or terminate our trading relationship by giving you notice of at least seven (7) days. This does not affect your obligation to repay any amounts you owe to us.
6.16 These Terms and Conditions supersede all previous Terms and Conditions, representations, undertakings and agreements.
7. Copyright 7.1 We are the operators of this website, and the contents of it are either our property (or that of our affiliated companies) or are used under licence from our suppliers. We are the owners of the compilation of information in this website.
7.2 Our rights, and those of our affiliates and suppliers, are protected by UK, European, and International intellectual property laws, including those for the protection of copyrights, trademarks, and database rights. Misuse of this website may incur civil liability or attract criminal sanctions.
7.3 We grant you a limited, non-exclusive and revocable licence to access our website for the purposes of browsing our (or our affiliates) product offer(s), ordering goods or services from us (or our affiliates), or obtaining contact information for us (or our affiliates).
7.4 Your licence to access our website does not extend to any commercial use of our website, or to any use of our website whatsoever which is for the benefit of any commercial entity other than us (or our affiliates).
7.5 You are expressly not permitted to download any part of our site (other than by reason of automatic page caching), to amend or modify it or any part of it, to reproduce or copy, sell (including any resale), or otherwise exploit our website (or any part of it) for any purpose other than as set out above, nor are you permitted to frame our website or to link to any element of it other than the homepage.
7.6 You are permitted to link to our homepage, provided that the link is not misleading, false, derogatory, or otherwise prejudicial to our (or our affiliates) suppliers interests, but you are expressly not permitted to use any of our logos or graphics either as or in connection with such a link.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can't offer you a refund or exchange.
After 30 days the manufacturer of the product is responsible for dealing with any faults with the product.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
There are certain situations where only partial refunds are granted (if applicable) Any item not in its original condition, is damaged or missing parts for reasons not due to our error Any item that is returned more than 30 days after delivery
If you want to return an item that is not faulty and it has been over 14 days the refund will be paid in store credit.
Refunds (if applicable) Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
No refunds are given on uninsured parcels that go missing (1st class)
E-liquids are only refundable if the bottle seal hasn't been broken, this is due to hygiene reasons
No refunds are given for squeezing eliquid bottles too hard and the tip shoots out, squeeze gently.
Manufactures can update bottles and label designs, return postage is not refundable if it differs to the image.
Late or missing refunds (if applicable) If you haven't received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you've done all of this and you still have not received your refund yet, please contact us at email@example.com.
Sale items (if applicable) Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Products, We add the main description of flavours, many manufacturers and add different elements of flavour to give eliquids depth, please do your own research to make sure its whats you are after as we do not refund on flavour on personal taste.
Exchanges (if applicable) We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to: Rainbow Vapes, 1 Cawthorne Lane, Wrelton , Pickering, North yorkshire YO18 8PQ
Freebies (if applicable), notes need to be added to guarantee a freebie.
View our returns policy page for more info
Shipping To return your product, you should mail your product to: Rainbow Vapes, 1 Cawthorne Lane, Wrelton , Pickering, North yorkshire YO18 8PQ
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund as well.
If items are faulty we cover the return shipping costs.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £50.00, you should consider using a trackable shipping service or purchasing shipping insurance. We don't guarantee that we will receive your returned item.
Our Privacy Statement
Electronic Cigarettes products are intended for use by existing smokers aged 18 or over as an alternative to tobacco cigarettes. Not to be used by children. Please consult your doctor before using Electronic Cigarettes products if any of the following apply to you: if you are pregnant, planning to become pregnant or breast feeding; if you have a medical condition, unstable heart condition, severe hypertension or diabetes; if you are allergic/sensitive to nicotine of any of the ingredients; if you are unsure of use/ suitability. Do not use if you are allergic to any of the ingredients. Electronic cigarettes may be hazardous to health and contain nicotine which is addictive. Nicotine is an addictive substance.
ALWAYS CONSULT YOUR DOCTOR BEFORE USING ECIGARETTES & ELIQUID.